Support after high exposure work cannot be an afterthought
Investigators, moderators, escalation teams and community managers need a fast way to recover after distressing material, not another platform to browse. Rebuilding Thoughts skips the library. Describe what happened, and get matched to one evidence-based practice in the moment, plus specialist coaching.
Built only for high-exposure roles
No browsing or library to search
Built for stressed & short on time
Trusted by content moderation, community management, and trust & safety teams
How it works
Preparation saves careers
Your new moderators, community managers, investigators, and escalation specialists are walking into difficult situations they've never faced. Some are reviewing harmful content. Others are investigating actual harm. They need concrete tools before day one, not after crisis. Our training gives them evidence-based practices for stress, intrusive thoughts, and the weight of what they're carrying. It's also part of your duty of care, documented, CPD-accredited preparation with certificates issued. This shows your organization takes your team's wellbeing seriously. Participants rate it 4.7 out of 5, and 92% say it's practical and they actually use it.
Content moderators, reviewers
Content moderation onboarding: Exposure preparation and recovery tools
6 modules · 90 min · CPD accredited · certificate on completion
Community managers, escalation teams, investigators
Trust & Safety team resilience: Managing cumulative exposure
4 modules · 55 min · CPD accredited · certificate on completion
From our training participants
"The training helped me understand that what I was feeling was a normal response to abnormal situations. I've shared these tools with my team."
Amazon
98%
Found the content practical or easy to apply
4.7/5
Average content rating
When a practice is not enough
Some situations require direct human support. Members can book a focused 30-minute session with an approved specialist coach trained in trauma-informed support, acute stress responses and the realities of high exposure work.
In a session, you'll get support with intrusive thoughts, flashback responses, emotional flooding, nervous system regulation, and secondary trauma. Sessions can be scheduled around active shifts, and all conversations stay within clear professional boundaries. If a different level of support is needed, your coach will refer you to clinical or emergency services.
The focus is immediate: stabilization, understanding your response, and identifying a practical next step.
Caitlin
30 minutes
Devyanshi
30 minutes
Sergio
30 minutes
One-to-one session feedback
"Having someone to talk to when I need it has made a real difference in how I approach the next day."
Amazon
Leadership Report
Because you care about your team's sustainable wellness you need to know what they are facing. You will see aggregate data on who's completed training, engagement patterns across your team, and current stress trends so you can make informed decisions about where support is needed.
Active this month
71%
of eligible population
Practices completed
412
this month
Avg outcome shift
+2.3
before → after
Group level percentages only. No individual employee's words, notes or conversations are ever shown.
Privacy
To maintain absolute employee trust, what your staff shares stays 100% private to them. Your reports show only aggregate completion rates and overall team engagement patterns. You will never see an individual employee's words, personal notes, or private conversations, ensuring your team feels completely safe.
Global delivery
Support in different languages for your global teams
Custom programs delivered in the native language with cultural sensitivity. Sessions run across time zones and shift patterns.
- English
- Japanese
- Korean
- Mandarin
- Hindi
- Spanish
- Portuguese
- Italian
Additional languages sourced on request.
We've been working with Rebuilding Thoughts since June of 2020 who has provided training to our managers to help them deal with challenging situations. This training received rave reviews from our managers and we'd be interested in exploring additional options with them.
They've also been a great resource for our Mods and Managers when they need someone to talk to. We've worked with EAP Programs in the past that provided some level of counseling, but we've received much better feedback from those that have sought help from Rebuilding Thoughts. They're providing us with a great service that's affordable, scalable and flexible.
Your Trust & Safety team deserves support that actually works
Your team are able to make better decisions, stay engaged longer, and feel genuinely cared for in work that matters.