Rebuilding ThoughtsBehavioral Health

Specialist support for Trust & Safety teams facing distressing work

We help moderators, investigators, escalation teams and community managers handle the stress of their work, during their shift and when they get home. Our evidence-based practices take just minutes, with specialist coaching available from people who understand the demands of the role. Easy to access and private to use.

Book a demo

This is a demo

Rebuilding ThoughtsStep 1 of 11

What happened?

Private. Your employer never sees this.

Not a crisis service. In immediate danger, contact local emergency services.

How it works

For your team

  1. Describe what happened

    In one sentence, by typing or speaking

  2. Get one practice

    Matched to what you wrote, about 1 to 20 minutes

  3. Choose the next step

    Another practice, or a coach if you want more

For you as a manager

  1. Roll out in about two weeks

    We set it up with you and invite your team

  2. See group results only

    Nobody sees individual notes, including you

  3. Use it privately

    Your team can use it from wherever they work

Amazon
Twitch
Vimeo
ModSquad
OP360
Whatnot

Accredited training

A certificate proves someone sat the course, we check whether they can use what they learned, with situational judgment tests and work sampling. Built on methods with an established evidence base for testing learning in the workplace.

Support stays on the platform after the course, at work and at home.

Every participant receives a certificate, and you receive the records for your safeguarding and duty of care files.

Content moderators, reviewers

Content moderation onboarding: Exposure preparation and recovery tools

6 modules · 90 min · CPD accredited · certificate on completion

Community managers, escalation teams, investigators

Trust & Safety team resilience: Managing cumulative exposure

4 modules · 55 min · CPD accredited · certificate on completion

What people tell us

Training participants’ feedback

98%

Found the content practical or easy to apply

4.7/5

Average content rating

“The training helped me understand that what I was feeling was a normal response to abnormal situations. I've shared these tools with my team.”
Amazon
“I felt more prepared on day one. The techniques are genuinely useful, not just theoretical.”
Twitch
“The practices are simple but effective. We use them regularly and share them with colleagues.”
ModSquad
“This training shows real commitment to staff wellbeing. It's not an afterthought, it's part of how we care.”
Oddacious

One-to-one sessions feedback

98.6%

Felt safe and non-judgmental

93.5%

Would book another session

“Having someone to talk to when I need it has made a real difference in how I approach the next day.”
Amazon
“I feel heard and get practical next steps. The coaching helps me stay engaged with the work.”
Sony
“I feel safe here. The coach understands the work, respects professional boundaries, and is genuinely qualified.”
Oddacious
“The coaching creates sustainable change, not just a band-aid. I feel more able to continue this work.”
The Social Element

When a practice is not enough

Some situations require direct human support. Members can book a focused 30-minute session with an approved specialist coach trained to work with people after traumatic and distressing work.

In a session, you’ll get support with intrusive thoughts, flashbacks, feeling overwhelmed, calming your body after a shock, and secondary trauma. Sessions can be scheduled around active shifts, and all conversations stay within clear professional boundaries. If a different level of support is needed, your coach will refer you to clinical or emergency services.

The focus is immediate: getting steady, understanding your response, and identifying a practical next step.

Book a session

Times shown in your time zone

  • Caitlin

    Caitlin

    30 minutes

    • 09:00
    • 13:30
    • 16:00
  • Devyanshi

    Devyanshi

    30 minutes

    • 11:00
    • 14:30
  • Sergio

    Sergio

    30 minutes

    • 10:30
    • 15:00

Leadership Report

You will see anonymized data on who’s completed practices, training, engagement patterns so you can make informed decisions about where support is needed. Group level data only. No individual employee’s words, notes or conversations are ever shown.

Active this month

71%

of eligible population

Practices completed

412

this month

Avg outcome shift

+2.3

before → after

One-to-ones booked

68

Trainings completed

91

Practices in use, before → after

  • Burnout recovery

    4.8 → 6.9

  • Critical incident decompression

    4.2 → 6.6

  • Public backlash and scrutiny

    5.1 → 7.0

Privacy

To maintain absolute employee trust, what your staff shares stays 100% private to them. Your reports show only aggregate completion rates and overall team engagement patterns. You will never see an individual employee’s words, personal notes, or private conversations, helping your team feel safe.

Support in different languages for your global teams

Custom programs delivered in the native language with cultural sensitivity. Sessions run across time zones and shift patterns.

  • English
  • Japanese
  • Korean
  • Mandarin
  • Hindi
  • Spanish
  • Portuguese
  • Italian

Additional languages sourced on request.

We’ve been working with Rebuilding Thoughts since June of 2020 who has provided training to our managers to help them deal with challenging situations. This training received rave reviews from our managers and we’d be interested in exploring additional options with them. They’ve also been a great resource for our Mods and Managers when they need someone to talk to. We’ve worked with EAP Programs in the past that provided some level of counseling, but we’ve received much better feedback from those that have sought help from Rebuilding Thoughts. They’re providing us with a great service that’s affordable, scalable and flexible.

Jason Ferguson, ModSquad · operations leadership

Talk to us about your team