Terms and Conditions

Terms and Conditions

Agreement between User and www.rebuildingthoughts.com

Welcome to www.rebuildingthoughts.com. The www.rebuildingthoughts.com website (the “Site”) is comprised of various web pages operated by Rebuilding Thoughts LLC (“Rebuilding Thoughts”) which govern your access and use of our online platform through which counseling and emotional resources may be provided.

www.rebuildingthoughts.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of www.rebuildingthoughts.com constitutes your agreement to all such Terms.

By accessing or using the Site www.rebuildingthoughts.com and engaging in our services, you are entering into this Agreement. You should read this Agreement carefully before starting to use the Site and engaging with Rebuilding Thoughts LLC. If you do not agree to be bound to any term of this Agreement, you must not access the Site or services.

www.rebuildingthoughts.com is an information Site.

The purpose of the Rebuilding Thoughts website is to:
– Provide information on our emotional wellness programs for companies
– Provide emotional wellness resources by way of articles, videos and blog posts on an array of mental health topics to participants in the wellness programs
– Provide important access information to participants in the wellness programs

The Coaches and Counselors and Counselling and Coaching Services

The Site may be used to connect you with a Counselor or Coach who will provide services to you through the Site.
For U.S. and UK based Counselors and Coaches
We require every Counselor and Coach providing Counselor and Coaching Services on the Site to be accredited and or certified and or licensed. We do not require all of our Counselors to be licenced.
You will be able to choose the right Counselor or Coach for you.
We do require that all of our Coaches and Counselors have at least 3 years’ experience and be qualified and or certified and or licenced.

All Coaches and Counsellors working with Rebuilding Thoughts LLC are all supervised by a clinical psychologist doctor every quarter. Those with relevant licences and memberships follow the ethical codes of conduct as set out by The American Psychological Association and the British Association for Counselling and Psychotherapy.

The Counselors and Coaches are independent providers who are neither employees nor agents nor representatives of Rebuilding Thoughts LLC. The Sites role is limited to enabling the Counselor Services while the Counselor Services themselves are the responsibility of the Counselor or Coach who provides them. If you feel the Counselor or Coach Services provided by the Counselor or Coach do not fit your needs or expectations, you may change to a different Counselor or Coach who provides services through the Site.

If a Counselor or Coach you have been connected with stops using the Site at any time after you have been connected, we will send an email to notify you that your Counselor or Coach is no longer on the Site and that you have the opportunity to match with a new Counselor or Coach. While we hope the Counselor Services are beneficial to you, you understand, agree and acknowledge that they may not be the appropriate solution for everyone’s needs and that they may not be appropriate for every particular situation.

Emotional Wellbeing Group Calls and Trainings

The Emotional Wellbeing Group Calls and Trainings will be delivered by one of our Counsellors or Coaches. The topic will be themed and opportunities for feedback and questions will be presented throughout.
The sessions will not be recorded without your prior consent. Whilst you will not be able to choose the Counselor or Coach there is an opportunity at the end of the call to leave anonymous feedback on our HIPPA complaint forms.


HIPPA and HITECH Compliance

Rebuilding Thoughts LLC is compliant with all applicable rules and regulations of the Health Insurance Portability and Accountability Act (HIPAA) of 1996 as well as the Health Information Technology for Economic and Clinical Health (HITECH) Act.

We are committed to keeping all PHI (Protected Health Information) that you entrust to us private and secure.  We have instituted policies and procedures to ensure this is done, including, but not limited to, the following:

  • HIPPA compliant booking and note taking software and questionnaire forms
  • All Coaches and Counsellors affiliated with Rebuilding Thoughts LLC sign a Non-Disclosure Agreement, Confidentiality Agreement and are made aware of HIPPA and HITECH policy and procedures
  • HIPPA compliant app
  • Secure passwords and automatic log outs for failed attempts


Your use of www.rebuildingthoughts.com is subject to Rebuilding Thoughts’ Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Electronic Communications

Visiting www.rebuildingthoughts.com or sending emails to Rebuilding Thoughts constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Children Under Thirteen

Rebuilding Thoughts does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.rebuildingthoughts.com only with permission of a parent or guardian.

Links to Third Party Sites/Third Party Services

www.rebuildingthoughts.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Rebuilding Thoughts and Rebuilding Thoughts is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Rebuilding Thoughts is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Rebuilding Thoughts of the site or any association with its operators.

Certain services made available via www.rebuildingthoughts.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.rebuildingthoughts.com domain, you hereby acknowledge and consent that Rebuilding Thoughts may share such information and data with any third party with whom Rebuilding Thoughts has a contractual relationship to provide the requested product, service or functionality on behalf of www.rebuildingthoughts.com users and customers.

No Unlawful or Prohibited Use/Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license to access and use www.rebuildingthoughts.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Rebuilding Thoughts that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Rebuilding Thoughts or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Rebuilding Thoughts content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Rebuilding Thoughts and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Rebuilding Thoughts or our licensors except as expressly authorized by these Terms.

International Users

The Service is controlled, operated and administered by Rebuilding Thoughts from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Rebuilding Thoughts Content accessed through www.rebuildingthoughts.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.


You agree to indemnify, defend and hold harmless Rebuilding Thoughts, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney’s fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Rebuilding Thoughts reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Rebuilding Thoughts in asserting any available defenses.


In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator’s award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.

Class Action Waiver

Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. The parties agree that a party may bring claims against the other only in each’s individual capacity, and not as a plaintiff or class member in any putative class, collective and/ or representative proceeding, such as in the form of a private attorney general action against the other. Further, unless both you and Rebuilding Thoughts agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.

Liability Disclaimer

The information, software, products, and services included in or available through the site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Rebuilding Thoughts LLC and/or its suppliers may make improvements and/or changes to the site at any time.

To the maximum extent permitted by applicable law, in no event shall Rebuilding Thoughts LLC and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the site, with the delay or inability to use the site or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the site, or otherwise arising out of the use of the site, whether based on contract, tort, negligence, strict liability or otherwise, even if Rebuilding Thoughts LLC or any of its suppliers has been advised of the possibility of damages. because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. if you are dissatisfied with any portion of the site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the site.

Termination/Access Restriction

Rebuilding Thoughts reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Florida and you hereby consent to the exclusive jurisdiction and venue of courts in Florida in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Rebuilding Thoughts as a result of this agreement or use of the Site. Rebuilding Thoughts’ performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Rebuilding Thoughts’ right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Rebuilding Thoughts with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Rebuilding Thoughts with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Rebuilding Thoughts with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Changes to Terms

Rebuilding Thoughts reserves the right, in its sole discretion, to change the Terms under which www.rebuildingthoughts.com is offered. The most current version of the Terms will supersede all previous versions. Rebuilding Thoughts encourages you to periodically review the Terms to stay informed of our updates.

Contact Us

Rebuilding Thoughts welcomes your questions or comments regarding the Terms:

Rebuilding Thoughts LLC

7901 4th St N STE 300

St. Petersburg, Florida 33702

Email Address:



Effective as of August 07, 2021